faq

 

Creative Guitar Studio - Frequently Asked Questions

 

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Q: How Do I Buy Creative Guitar Products?

 

A: Buying digital products published by Creative Guitar Studio is a safe, secure and simple process. For convenience we use PayPal. The PayPal network works across the globe. Our shopping cart system integrated with the PayPal network will speed you through your purchase! Follow the four steps outlined below and you will be able to purchase and instantly download your digital products quickly and easily without exposing your credit card number...

 

1). Create an Account.

2). After selecting a product you want to buy, click Add to Cart.

3). When you have finished shopping, Click View Cart.

4). Click Checkout to make your purchase.

5). Confirm your details on the Billing Info page.

6). Make your Payment at PayPal.

7). You will be directed to the Order Confirmation page.

8). Return to Creative Guitar Studio.com and login.

9). Click on My Account and your item(s) will be waiting.

 

It's just that easy!

 

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Q: I Finished My Order, But Where is My Purchase?

 

A: After completing your payment through PayPal you will see an Order Confirmation Page showing that your transaction was successful. At this point, you must return to Creative Guitar Studio.com (and possibly log into your account if necessary).

 

Once logged in, click on Go To My Account. Under your profile information there is a section titled Your Orders. If the transaction was successfully completed you will see a Download Product button. Press it to download your purchase.

 

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Q: My Purchase is not in My Account?

 

A: Your product(s) should appear in your account immediately, however it may take up to 15 min. for PayPal to notify our systems that the sale is complete.

 

If your product(s) do not appear in your account after 15 min., please Contact Creative Guitar Studio and refer to the order number listed on your Order Confirmation Page. We will confirm your payment and update your account manually within 12 hours.

 

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Q: I Cannot Login to My Account?

 

A: Click on the link Forgot your password? Enter your email address and your login information will be emailed to the address you listed when you established your account.

 

If you cannot recall the email you used when you established your Creative Guitar Studio account, please Contact Creative Guitar Studio and explain your situation. We will help you to restore your account once again.

 

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Q: How Do I Create an Account?

 

A: Click on the link titled Create Account to set-up your free account at Creative Guitar Studio.com.

 

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Q: What is PayPal?

 

A: PayPal is a multi-billion dollar a year global web-based banking service for the secure transfer of funds between member accounts. They have locations in; The United States, India, Ireland, Germany and Isreal. PayPal is owned by online auction giant eBay. It doesn't cost the user anything to join PayPal or to send money through the service. With PayPal a buyer can pay for an item online using their credit card, debit card, or bank account. Millions of active online shoppers use PayPal to make secure purchases without exposing their credit card number or bank information to a third party. Any PayPal member can easily contact PayPal through email or by telephone to quickly resolve any possible customer service issues.

 

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Still have a Question?

Feel free to contact Creative Guitar at any time.

 

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